I. Introduction This article explains how the Personal Data Protection (Amendment) Act 2020 (the “Amendment”) benefits the user in three areas: customer experience, safeguards, and transparency. Firstly, the Amendment improves customer experience in two ways: (1) deemed consent by contractual necessity eliminates the hassle of clicking multiple checkboxes to express…
Category: Consumers
What Can You Do if You Were Sold a Defective Car on Carousell?
The modern car buyer is spoilt for choice when it comes to platforms for choosing the “perfect car” for his/her needs. One example would be Carousell, a fast-growing online classifieds marketplace for people to sell practically anything in Singapore – even their cars. A buyer who takes the appropriate precautions and…
Clamping Down on Rogue Mobile Retailers
We have all heard about the case of the Vietnamese tourist who kneeled and begged for a refund of an iPhone 6 from an errant retailer in Sim Lim Square. This case sparked a public outcry and shone the spotlight on the wider, prevalent issue of such errant retailers at…
Consumer Rights through Subtle Senses and True Spa
In around May 2010, True Spa made headlines for leaving its clients in the lurch by closing down whilst clients were still holding on to thousands of dollars’ worth of unused spa packages. Fortunately, fallout from that incident was muted because Subtle Senses, another spa, offered to take over the…