What is the New Model AI Governance Framework for Agentic AI? On 22 January 2026, at the World Economic Forum in Davos, Singapore launched the Model AI Governance Framework for Agentic AI (the Framework), developed by the Infocomm Media Development Authority (IMDA). It is described as the world’s first comprehensive…
Category: Consumers
FAQs on Singapore’s New Food Safety and Security Act
Singapore’s new Food Safety and Security Act (FSSA) is a single, comprehensive statute that consolidates and updates Singapore’s food‑related laws. As the name suggests, the FSSA is targeted at strengthening Singapore’s food safety and food security regime. While the FSSA was passed by Parliament on 8 January 2025, it is…
New Framework to Provide Compensation to Scam Victims in Singapore
In the first half of 2023 alone, scam victims in Singapore have been cheated out of a total amount of approximately S$334.5 million. Over 22,000 scam cases have been reported, comprising e-commerce scams, job scams as well as phishing scams. Scammers have approached their victims via popular messaging platforms (e.g.…
Benefits of the Personal Data Protection (Amendment) Act 2020 to the Consumer*
I. Introduction This article explains how the Personal Data Protection (Amendment) Act 2020 (the “Amendment”) benefits the user in three areas: customer experience, safeguards, and transparency. Firstly, the Amendment improves customer experience in two ways: (1) deemed consent by contractual necessity eliminates the hassle of clicking multiple checkboxes to express…
What Can You Do if You Were Sold a Defective Car on Carousell?
The modern car buyer is spoilt for choice when it comes to platforms for choosing the “perfect car” for his/her needs. One example would be Carousell, a fast-growing online classifieds marketplace for people to sell practically anything in Singapore – even their cars. A buyer who takes the appropriate precautions and…
Clamping Down on Rogue Mobile Retailers
We have all heard about the case of the Vietnamese tourist who kneeled and begged for a refund of an iPhone 6 from an errant retailer in Sim Lim Square. This case sparked a public outcry and shone the spotlight on the wider, prevalent issue of such errant retailers at…
Consumer Rights through Subtle Senses and True Spa
In around May 2010, True Spa made headlines for leaving its clients in the lurch by closing down whilst clients were still holding on to thousands of dollars’ worth of unused spa packages. Fortunately, fallout from that incident was muted because Subtle Senses, another spa, offered to take over the…