Consumer Rights in Singapore

Last updated on December 17, 2018

Got conned in Singapore? Fear not. Consumers are protected under the Consumer Protection (Fair Trading) Act. This act covers consumer rights under Singapore’s lemon laws, among others.

As for the course of action, local consumers can seek help from the Consumers Association of Singapore (CASE), while tourists can seek help from the Singapore Tourism Board. These non-legal options are less of a hassle and should be pursued first.

If the above are not effective, consumers may lodge a claim at the Small Claims Tribunals. Most claims qualify to be under the jurisdiction of the Small Claims Tribunals, provided that the claim is for an amount less than $10,000. Claims must be lodged within one year of  the action that resulted in the claim. Read our other article on how to make a claim at the Small Claims Tribunals.

Before making a purchase
  1. Consumer Rights in Singapore
  2. Requisite elements in the formation of a contract
  3. Buying a Car in Singapore: A Comprehensive Guide
  4. “Certified Organic” Food in Singapore: What Does It Mean?
When making a purchase
  1. Can silence amount to acceptance of a contract?
  2. What are Warranties, Conditions and Innominate Terms?
  3. The Sale of Food in Singapore
When there are problems after purchase
  1. What If a Shop Vendor Sells Me a Grossly Overpriced Piece of Merchandise?
  2. When Can I Void a Contract For Misrepresentation?
  3. Repossession for Failure to Pay Instalments in Singapore
  4. Buying on Carousell: What to Do if the Seller Disappears after Getting Paid
  5. What Can You Do if You Were Sold a Defective Product in Singapore?
  6. How to Get Back Your Money from a Company That’s Closing Down in Singapore
How and where to seek redress
  1. How to Resolve Disputes with Car Dealers
  2. How Does the Hire-Purchase Act Protect Consumers in Singapore?
  3. The Lemon Law in Singapore: Consumer Protection (Fair Trading) Act
  4. Unfair Contract Terms Act: UCTA in Singapore
  5. Unfair Sale Practices, Cooling Periods, and the Right to Cancel Contracts: Consumer Protection (Fair Trading) Act
  6. Online Purchase Scams: What to Do If Your Orders Do Not Arrive
Specific consumer matters
  1. Do I have to pay the 10% service charge in restaurants?
  2. Is it illegal to jailbreak your iPhone, iPad, Android, or to modify your Playstation, Wii or Xbox in Singapore?
  3. I pawned a piece of jewellery to a pawnshop. What are my rights as a pawner?
  4. Is Ticket Scalping Legal in Singapore? Risks Faced by Buyers/Sellers
  5. Can I refuse to pay restaurants for lousy food or service?
  6. Counterfeit Goods: Is it Illegal to Sell or Buy Them in Singapore?
  7. Am I liable for the charges if my credit card is stolen? What is the law on lost card liability?