Consumer Rights in Singapore

Published on May 14, 2010

Got conned in Singapore? Fear not. Consumers are protected under the Consumer Protection (Fair Trading) Act. More information on this Act may be found on the website of the Ministry of Trade and Industry.

As for the course of action, local consumers can seek help from the Consumers Association of Singapore (CASE), while tourists can seek help from the Singapore Tourism Board. These non-legal options are less of a hassle and should be pursued first.

If the above are not effective, consumers may lodge a claim at the Small Claims Tribunal. Most claims qualify to be under the jurisdiction of the Small Claims Tribunal, provided that the claim is for an amount less than $10,000. Claims must be lodged within one year of  the action that resulted in the claim. See how to make a claim at the Small Claims Tribunal.

Before making a purchase
  1. Consumer Rights in Singapore
  2. Requisite elements in the formation of a contract
  3. Buying a car in Singapore—A Comprehensive Guide
When making a purchase
  1. Can silence amount to acceptance of a contract?
  2. What are warranties, conditions and innominate terms?
  3. The sale of food in Singapore
When there are problems after purchase
  1. What if a shop vendor sells a grossly overpriced piece of merchandise to me?
  2. When can I void a contract for misrepresentation?
  3. Repossession for failure to pay instalments in Singapore
How and where to seek redress
  1. How to resolve disputes with car dealers
  2. How does the Hire-Purchase Act protect consumers in Singapore?
  3. The lemon law in Singapore - Consumer Protection (Fair Trading) Act
  4. Unfair Contract Terms Act - UCTA in Singapore
  5. Unfair sale practices, cooling periods, and the right to cancel contracts – Consumer Protection (Fair Trading) Act
  6. Online Purchase Scams: What to do if your orders do not arrive
Specific consumer matters
  1. Do I have to pay the 10% service charge in restaurants?
  2. Is it illegal to jailbreak your iPhone, iPad, Android, or to modify your Playstation, Wii or Xbox in Singapore?
  3. I pawned a piece of jewellry to a pawnshop. What are my rights as a pawner?
  4. Is it illegal to resell tickets at higher prices in Singapore?
  5. Can I refuse to pay restaurants for lousy food or service?
  6. Is it illegal to buy counterfeit goods in Singapore?
  7. Am I liable for the charges if my credit card is stolen? What is the law on lost card liability?