Is Ticket Scalping Legal in Singapore? Risks Faced by Buyers/Sellers

Ticket scalping is the practice of buying tickets to an event (e.g. a concert) for the purpose of reselling them at higher prices.

A common example of ticket scalping is the reselling of tickets to concerts held by popular music acts. For example, in July 2023, it was reported that pre-sale tickets for Taylor Swift were sold out within three hours. Category 1 tickets, which were originally sold at $348 were put up for re-sale at $1,200, almost four times the original price!

Legality of Ticket Scalping

While ticket scalping may be morally dubious, the practice is not illegal.

It is likely that no move will be made to make such practices illegal, or to prescribe profit margins for ticket resellers either. This is because, the margins for ticket resale are determined between willing buyers and willing sellers.

Hence, tickets may be resold for a value higher or lower than the original sale price as long as both parties agree on the price.

However, resold tickets will still be subject to the same terms and conditions of sale imposed by the original seller. The original seller has the prerogative to take action against those who breach the terms and conditions of the sale (discussed in further detail below).

Reselling Tickets at a Higher Price

Ticket scalping is defended by some as a legitimate means of making money. Some argue that the marked-up prices serve as extra payment for their efforts to secure the tickets when they first went on sale.

However, regardless of the reason, ticket scalpers should keep in mind the risks they are undertaking when selling tickets at higher prices.

Risks for the seller

The biggest risk sellers may face is getting the tickets that they are reselling seized or voided.

Although ticket scalpers are acting legally, they may be violating a term of the original ticket sale which allows the original seller to seize or void the tickets, without providing a refund, if a ticket buyer is found to have put up their ticket for resale.

If the tickets have been seized, no money can be made off them, and the ticket reseller himself would not be able to use the tickets to attend the event.

If the ticket has already been resold, the risk of it being seized or voided falls on the new buyer instead. The exact circumstances that would trigger seizure or voiding of the tickets depend on the tickets’ specific terms and conditions of sale.

In 2018, the organisers for Ed Sheeran’s concert in Singapore, AEG Presents, had warned that “unlawful resale (or attempted unlawful resale) of a ticket would lead to seizure or cancellation of that ticket without refund or other compensation.” To further combat ticket scalping, tickets for his concert were issued with the buyer’s name and attendees were subjected to identification checks before they were granted entry. Authorisation letters were also required if tickets were purchased for other people.

Buying Resold Tickets

Sometimes, if you really want to see your favourite band, you may feel that you have no choice but to purchase tickets from a third-party seller.

If you choose to do so, you should keep in mind the risks, what you can do to protect yourself, and what repercussions you may have if you never receive the tickets you have paid for.

Risks for the buyer

If you purchase resold tickets, it is possible that the tickets have been voided or seized if the reselling of tickets has violated the terms and conditions of the original ticket sales.

Hence, if you purchase resold tickets, there is a risk that the tickets will not be valid, and you will not be able to receive any financial compensation for them.

In addition, purchasing resold tickets online opens you up to the possibility of becoming a victim of online ticket fraud or scams. In such a situation, you risk receiving invalid or fake tickets, or no tickets at all if the reseller becomes uncontactable after receiving payment. Taking the example of Taylor Swift’s concert in 2023, it was reported that 54 Taylor Swift fans lost at least $45,000 to scammers who put up re-sale listings, but had no intention to honour the sale.

What if buyers never receive their resold tickets?

According to figures from the Singapore Police Force, at least 462 victims had fallen prey to scams involving the sale of concert tickets since January 2023, with total losses amounting to at least $480,000.

While ticket scalping is legal, any ticket scalpers running a fraud could be committing the offence of cheating, which involves dishonestly inducing a person to do anything he would not otherwise do if he were not deceived to do so. Those convicted of cheating can be imprisoned for up to 3 years and/or fined.

If you purchase resold tickets and either never received those tickets, or received tickets that did not match the description provided by the reseller, here are a few options for you to seek recourse:

File a police report

If you suspect you have been scammed, file a police report as soon as possible to alert the authorities to the matter.

Lodge a complaint with the Consumers Association of Singapore

The Consumers Association of Singapore (CASE) is a non-government organisation responsible for investigating and seeking redress from sellers who are engaged in unfair trade practices.

Unfair practices would include the making of false and misleading claims to induce buyers to purchase tickets that are fake or do not exist. CASE can help buyers obtain compensation or redress from these sellers.

You can lodge a complaint with CASE here, by filling in an application with details of your complaint and attaching any relevant documents such as police reports, agreements or credit card slips.

Sellers who continue to engage in such practices will be referred to the Competition and Consumer Commission of Singapore (CCCS), which may file and enforce injunctions to stop these sellers from acting unfairly.

How can buyers protect themselves when buying resold tickets?

There are a number of things you can do to protect your interests when purchasing resold tickets:

• Check the terms and conditions of the tickets. If the terms state that tickets cannot be resold, you risk buying tickets that have been voided or seized.
• Compare the resale price with the original price. This allows you to determine if you are purchasing the tickets at a fair price.
• Approach the official event organisers to verify the legitimacy of the tickets. This is to ensure you are purchasing an authentic ticket which may not be subsequently voided.
• Avoid making payment in advance. If possible, meet the seller in person to collect the tickets and make payment. If the transaction cannot be done offline, try to use platforms that release the funds to the seller only after you have received the tickets.