In a landscape of businesses both large and small, it is crucial to know your rights as a consumer, especially when you are facing a business conducting itself dubiously. What do you do when you feel like you have been dealt with unfairly by a business? Is it possible to get a refund for a defective good? We’ve put together a guide for you to manage these sticky situations.
Being a consumer involves purchasing goods and services for personal use from businesses. This ultimately involves contract law, since a consumer forms contracts with a business whenever he purchases something. This guide will show consumers the rights they have under both contract law and under statute.
- Before making a purchase
- When making a purchase
When there are problems after purchase
- What If a Shop Vendor Sells Me a Grossly Overpriced Piece of Merchandise?
- When Can I Void a Contract For Misrepresentation?
- Repossession for Failure to Pay Instalments in Singapore
- Buying on Carousell: What to Do if the Seller Disappears after Getting Paid
- What Can You Do if You Were Sold a Defective Product in Singapore?
- How to Get Back Your Money from a Company That’s Closing Down in Singapore
How and where to seek redress
- How to Resolve Disputes with Car Dealers
- How Does the Hire-Purchase Act Protect Consumers in Singapore?
- The Lemon Law in Singapore: Consumer Protection (Fair Trading) Act
- Unfair Contract Terms Act: UCTA in Singapore
- Unfair Sale Practices, Cooling Periods, and the Right to Cancel Contracts: Consumer Protection (Fair Trading) Act
- Online Purchase Scams: What to Do If Your Orders Do Not Arrive
Specific consumer matters
- Do I have to pay the 10% service charge in restaurants?
- Is it illegal to jailbreak your iPhone, iPad, Android, or to modify your Playstation, Wii or Xbox in Singapore?
- I pawned a piece of jewellery to a pawnshop. What are my rights as a pawner?
- Is it illegal to resell tickets at higher prices in Singapore?
- Can I refuse to pay restaurants for lousy food or service?
- Is it Illegal to Buy Counterfeit Goods in Singapore?
- Am I liable for the charges if my credit card is stolen? What is the law on lost card liability?